Staff Newsletter Spring 2006
We're better together ...

The IS Department: What have we been up to?by Tina Glaser
Systems Application Coordinator
It doesn’t matter whether you two-step, swing or do the electric slide, we “rock around the clock” here in the IS Department, and in between the two buildings.

Taking into consideration the system conversion, the move to the new building, administration of Medicare, and the day-to-day technical and data needs of CareOregon, the IS staff has been on the go.
Read full article ...

Our Claims Department ... In their own words
by Maileen Hamto
Communications Writer

Pop quiz:
Which of the following is true about CareOregon’s claims department?

a. They are the brave men and women who beta-tested the new QNXT system

b. Claims staff have superb memory skills, required in remembering all those ICD-9 codes

c. The average industry experience of members of the team is seven to nine years

d. All of the above

If you answered “d,” congratulations! You chose the right answer.

Read full article
and take the Claims Trivia Quiz

CSSI - A pioneering program begins its second season
by Maileen Hamto
Communications Writer

A very wise and influential agent
of social change once said:
“You do not merely want to be considered just the best of the best. You want to be considered the only ones who do what you do.”

Whose famous words?
Do you know which cultural icon made that inspiring comment?
Like to take a guess?
E-mail us with your answer!
The first person to get it right wins a $10 Starbucks gift card.

Read full article ...

Why we care ... the Tucker triplets
by Jeanie Lunsford
Communications Manager
When you meet Zachary, Penelope and Sigourney Tucker, you are instantly struck by how happy and healthy these adorable 18-month-olds’ are. These triplets don’t have a care in the world. And that’s the way their parents Debbie Deles-Dernier, 38, and Tom Tucker, 42, like it.
Read full article ...

Congratulations, Nita!
Nita Freeman

Nita Freeman celebrated 32 years of continuous service on April 8 (13 of those years with CareOregon). On April 8, 1974, Nita began her journey with the Multnomah County Health Department as a customer service representative. In 1993, when CareOregon spun off from the Multnomah County Health Department, Nita was offered the position of member services representative. She has been at the front desk ever since, welcoming visitors and working with our members.

Nita has become the face of CareOregon because she represents our culture of caring so well. In Nita's own words, "When I'm on the phone I always see it as being face to face with the member. My Mom and Dad's advice of always treating others as you would want to be treated has served me well. Carry it with you ... use it and it'll come back to you."

This you gotta see
CareOregon Gallery
Provider Relations Representative
I started taking photographs when my oldest brother, Jimmy, was stationed in Vietnam in 1970.  Upon his return to the States, he passed on to me the 35mm Yashica he bought at the PX.  When I saw the photographs he took in Vietnam, it sparked my interest in photography.  Jimmy is still pursuing his interest in photography and is living in Seattle.

All first attempts were in black and white which I find to be a much more difficult medium as you cannot rely on color to carry the photo.
Read more ...

Photography by Sharon Madara

Downtown summer fun!
Technical Writer
Take Joanne Skirving's
Summer Tour of Portland!

Free concerts, Powell's annual used book sale, art exhibits, farmer's markets, festivals, hikes and more ...

What's cookin'?
Dad’s Bread Pudding

Member Service Representative/
Medicare Specialist

Some of my fondest childhood memories are of family gatherings for dinner on Sunday afternoons.  After Sunday worship, family members would hurry and scurry home to enjoy the wonderful home-cooked meals prepared by my father.  
Read recipe ...

How 'bout lunch?
Accounting AssistantRed Coach
No, burger and fries are not supposed to be part of my “healthy diet,” but once in a while I splurge and go to Red Coach for a Karl’s Special.
Read full article ...

Cafe 400
Café 400, located on the corner of 6th and Stark, has both limited seating and a limited menu, but the food is good and the prices are reasonable. 
Read full article ...

Knitting ourselves together in the new building

Quality Improvement Coordinator
I know there are a number of people
at CareOregon who knit, crochet or bead.  Please let me know if there is interest in getting together. I don’t believe this would require any organization above and beyond establishing a day and time that could be incorporated into lunch breaks.  It could be a place for experienced knitters to help beginners, for show and tell, or to knit ourselves back together after a busy morning.

To read more about why knitting is good for our mental health go to and click on fitness and then yoga.

Please e-mail me at if you are interested in participating in a knitting group.

Have an idea?
Want to write an article?
Please contact us.

Portland Weather Click for Portland, Oregon Forecast

In This Issue
A Good Read -- Book Review
Downtown Summer Fun by Joanne Skirving
Earth Friendly Workplace
Featured Articles
CareOregon Gallery Featuring Sharon Madara
How 'bout Lunch?
Say What?  Hear what your co-workers have to say.
CareOregon Service Anniversaries April - July 2006
Take Our Claims Department Trivia Quiz!
What's Cookin'?  Barbara Thomas' Bread Pudding!
Wazzup?  Departmental News
Departmental News
by Jeanie Lunsford
Compliance News
by Lynne Shoemaker
Finance & Accounting
Profile: Echo Lin
Human Resources
by Claudia Lashley
Information Services
by Tina Glaser
by Patrick Curran
Pharmacy Unit
by Michele Koder

Provider Services
Alison Hughes
Quality Improvement
by Ann Blume
Utilization Management
Claire Harmon
Who Cares? Feb/March Issue

Meredith Brooks says goodbye ...
Welcome Call Representative
On June 1, CareOregon said goodbye to the incomparable Meredith Brooks.  After nearly four years as Controller, Meredith has chosen a new career path that will take her to the Los Angeles area.   
Read full article ...

Holy Cow!
Where is everybody?

Holy Cow!  Where is everybody?
Click here for your guide to who is where in the new building.

A good read

Appeals Coordinator
The Value in the Valley by Iyanla Vanzant is an insightful and inspirational read that offers a fresh perspective and unique approach to dealing with life’s difficult moments.
Read review ...

Congratulations Dee!Dee and Bill's Wedding
Dee Morris and Bill Kessel were married in Cabo St. Lucas on April 24.

Click the photo above to see their online wedding album.

We can take the heat!
Ice cream to the rescue!
That is, with the help of Ben and Jerry's. On Monday, May 15, as the outside temperatures rose to historic levels, the air conditioning system here at CareOregon failed us. But, Chantay came to our rescue with a much appreciated ice cream remedy.

Ice Cream to the rescue!
Credentialers Rebecca "CredZilla" Whetstine and Mukta Chadha take a quick break. In the background is Sherriann Tam, who works in the Quality Improvement Unit.
Photo by Maileen Hamto
Have an idea? Want to write an article?
Who Cares? is a newsletter for and by the employees of CareOregon.
The opinions expressed here are those of the individual contributors and not necessarily those of the company.