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Easing the way for our Medicare members
I started working for CareOregon in 2006 as a part-time bilingual welcome caller. I lived in Longview, Washington, which is a long way to drive in for a job. During my interview I was asked why I would give up a full-time position working as a letter carrier for the U.S. Postal Service for a part-time position here. All I could say was, “I am terrified of dogs.” I think you get the picture. After my third encounter with a Rottweiler, I gave my two-week notice. It was “Strike three, I’m out of here!”

Nora Lopez poses with two of her
favorite members, Enrique Espinar Calmet, CareOregon Advantage,
and his wife, Ana Veragara de Espinar, a Health Share/CareOregon member.

In March 2009, I was promoted to customer relations specialist 1, and a few months later to CRS 2. But in April 2010, I returned to the part-time welcome caller position again in order to be able to work from home.

My son, Jordan, was doing badly in reading and did not want to go to school. So being at home part of the day allowed me to work with him. He started at reading 39 words per minute, to reaching 96 words per minute in a year’s time – and he is an even faster reader now. I thank CareOregon for allowing me to work from home to do that. It helped my son tremendously with his schoolwork. Now, teachers are complaining that all Jordan wants to do now is read books!

Beginning in October 2012, I worked for a year in our enrollment department. That position prepared me with most of my Medicare knowledge for a new position I now hold. I’m a CareOregon Advantage health plan consultant, in the role of an inside sales and retention specialist.

I really enjoy working with our members and being able to talk personally with them over the phone. Some of them I’ve gotten to know very well. I am currently working with a lovely couple, Enrique Espinar Calmet and Ana Veragara de Espinar, who are both CareOregon members. I first spoke with them in January 2008 while doing a welcome call for a health risk assessment.

Our relationship grew from that point on. They now know I am here to help them whenever they need my assistance or have questions. As we talked and got to know each other over the phone, I would tell them not to forget to stop by the CareOregon offices and say “Hi” to me if they ever drove downtown. To my surprise, last October I finally got to meet my mysterious and lovely members face-to-face.

I am happy to have this opportunity in my new position. We have been a bit busy lately, but it’s been great working with Stefanie Cao and the COA sales team. I have more than 10 years of experience in sales and talking to my clients, both face-to-face and over the phone. I am also licensed in life and health, securities, and property and casualty insurance.

I would like to give a big thank you to our enrollment department for all that they do, especially during the past few months of open enrollment.