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Amy Vance makes a difference for our most complex members

Amy Vance receives the Making a Difference award from ACAP
Deborah Kilstein left, presents
Amy Vance with the
Making a Difference Award

Amy Vance, a health resilience specialist at CareOregon, received a Making a Difference Award from the Association for Community Affiliated Plans (ACAP) at the all-staff meeting on June 3. Deborah Kilstein, ACAP vice president for quality management and operational support, presented her with the award.

“Amy’s ability to build rapport and trust with our most difficult-to-reach members is exemplary,” says Pat Curran, CareOregon CEO. “She meets with them on their turf and on their terms wherever they are experiencing their lives—in their homes, in shelters, under bridges, in care facilities, or in the hospital. She lives and breathes ACAP’s principles of advocacy, care, access and public good.”

One of the reasons Amy was selected for the award was her creative approach to obtaining alternative chronic pain management treatment for Health Resilience clients. None of them could afford to pay for non-covered therapies, so she approached Working Class Acupuncture and secured an agreement for the group to provide their services at no cost. Amy also took the additional step of being treated herself with acupuncture, so she could build clients’ trust in that approach – instead of using narcotics.

“One thing we’ve learned is that people want to be healthy and have good lives,” Amy says. “People don’t want to be going to the hospital and utilizing health care resources. They want to commit to things that make life better.”